Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Site, and information from third-party sources. The types of information we may collect include:

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, password, and contact information.
• Order Information: When you place an order, we collect your billing address, shipping address, phone number, and payment information.
• Communication Data: When you contact us, we collect the content of your messages, your email address, and any other information you choose to provide.
• Research Credentials: In some cases, we may request information about your research institution or professional credentials to verify your eligibility to purchase our products.

1.2 Information Collected Automatically

• Device and Usage Information: We automatically collect information about your device, including IP address, browser type and version, operating system, device identifiers, and general location information derived from your IP address.
• Browsing Information: We collect information about your browsing activity on our Site, including pages viewed, links clicked, and the date and time of your visit.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information and provide a better user experience. See Section 6 for more details.

1.3 Information from Third Parties

We may receive information about you from third parties, including payment processors, shipping carriers, and fraud prevention services. This information is used to process your orders, prevent fraud, and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and order tracking.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Communication: To send you transactional emails (order confirmations, shipping updates), respond to your inquiries, and provide customer service.
• Marketing: With your consent, to send promotional communications about our products, services, and special offers. You may opt out at any time.
• Site Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our Site.
• Security and Fraud Prevention: To detect, prevent, and respond to fraud, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), our legal basis for collecting and using your personal information depends on the specific context:

• Contractual Necessity: Processing necessary to perform our contract with you (e.g., processing your order).
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and Site security, provided these interests do not override your rights.
• Consent: Processing based on your consent, such as marketing communications. You may withdraw consent at any time.
• Legal Obligation: Processing necessary to comply with legal requirements.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who provide services on our behalf, including payment processing (Stripe), shipping and fulfillment, email delivery, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
• SMS Data: Notwithstanding any other provision in this Privacy Policy, your SMS opt-in data and other mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes. SMS consent and phone numbers collected for text messaging are used solely to send transactional order-related messages and will never be sold or shared.
• Legal Requirements: We may disclose your information when required by law, regulation, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

• Account Information: Retained for as long as your account is active and for a reasonable period thereafter to comply with legal obligations.
• Transaction Records: Retained for at least seven (7) years as required by tax and commercial law.
• Marketing Preferences: Retained until you withdraw consent or request deletion.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Site.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly, including authentication, security, and shopping cart functionality. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage information.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or indicate when a cookie is being sent. However, disabling cookies may affect your ability to use certain features of our Site.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive data using industry-standard encryption
• Access controls limiting data access to authorized personnel
• Regular security assessments and monitoring
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Opt-Out: You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the timeframe required by applicable law.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the "sale" of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To submit a request, please contact us at privacy@fastpeps.com. We may need to verify your identity before processing your request.

10. International Data Transfers

If you are located outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Site and providing us with your information, you consent to this transfer. We take steps to ensure that your data receives adequate protection in accordance with applicable law.

11. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

12. SMS / Text Messaging

When you provide your phone number and opt in at checkout, you consent to receive automated transactional text messages (SMS) from FastPeps regarding your order. These messages include order confirmation, payment receipt, and shipping updates — approximately 3 messages per order.

• Consent: Consent to receive SMS is not a condition of any purchase and is collected via a checkbox at checkout.
• Message Frequency: Approximately 3 messages per order (order confirmation, payment receipt, shipping update).
• Opt-Out: Reply STOP to any message to cancel. You will receive a one-time confirmation message, then no further messages will be sent.
• Help: Reply HELP to any message for assistance, or contact danielle@fastpeps.com.
• Rates: Message and data rates may apply depending on your carrier and plan.
• Data: Your phone number and SMS opt-in status will not be shared with third parties or affiliates for marketing or promotional purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Site with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.